Return Policy

Return Eligibility

• Items must be unused and unwashed.
• All original tags must remain attached.
• Please return items in their original packaging whenever possible.
• Please provide your order number so we can verify your purchase.

Non-returnable Items

• Final sale items
• Customized items
• Underwear, including panties, is final sale for hygiene reasons. Swimwear bottoms may be returned only if they are unworn and the hygiene liner is intact. These restrictions must be clearly stated on the relevant product page at the time of purchase.

How to Request a Return

Email us at jariahello@gmail.com with the following information:

• Your order number
• The name of the item you would like to return
• The reason for the return
• If an item is defective or does not match your order, please include relevant photos.

Our customer service team will contact you within 48 hours after receiving your email. Please discuss your request with us before mailing any item. Do not send an item back before contacting us.

Return Address

Please contact us and receive return approval before mailing an item to this address. Do not send a return before your request is approved and you have received instructions from our customer service team.

Return Shipping Fees

For returns due to a change of mind or other personal reasons, the customer is responsible for the return shipping cost.

If an item is defective or incorrect, please contact JARIA and provide photos before returning it. JARIA will cover the return shipping cost. After we review the issue, our customer service team will provide a prepaid return label or explain how to arrange reimbursement for reasonable return shipping costs. Please wait for our instructions before mailing the item.

Refunds

• Once we receive the returned item and confirm it meets the return conditions, we will issue a refund to the original payment method within 5–10 business days.
• For returns due to a change of mind or other personal reasons, the original shipping fee is non-refundable. If your return is due to a defective or incorrect item, JARIA will refund the original shipping fee as well as cover the return shipping cost.
• Your bank or payment provider may need additional time to post the refund.

Exchanges

JARIA does not offer direct exchanges. If you would like a different size or item, please place a new order and request a return for the original item under this policy.