Customer Support
Shipping & Delivery
We aim to make every delivery simple, reliable, and easy to track. Below is what you can expect from the moment your order is confirmed.
Order processing
1–3 business days
We begin preparing your order once payment is confirmed.
Express delivery
Usually 6–9 business days
Delivery time begins after your order has been dispatched.
Order tracking
Included with every order
Your tracking link is sent by email after shipment.
Shipping costs
Free shipping on qualifying orders · CAD at checkout
The available shipping cost is calculated in Canadian dollars (CAD) during checkout before you complete payment.
Tracking your order
Once your order ships, we will send a confirmation email containing your order details, shipping carrier, and tracking link. You can use that link to follow the latest delivery status.
Tracking information may take 24–48 hours after shipment to show its first update. If it still has not updated after that time, please contact our customer care team.
Delivery questions
If your order is delayed, your tracking link is not working, or you have another delivery concern, send us your order number and the email address used at checkout so we can help.